PRIVACY POLICY
Sylvia de las Cuevas Doyle, the owner of this website and the trade name TOPLINGUA, considers the protection, security, and confidentiality of personal information to be essential. Therefore, we recommend that you carefully read the following Privacy Notice, as any information you provide as a user through the website https://toplingua.online is protected under the terms of this policy.
Use of this website implies acceptance of this Privacy Policy.
DEFINITION OF PERSONAL DATA PROCESSING
All technical operations—automated or otherwise—that allow the collection, storage, modification, transfer, and other actions involving personal data are considered personal data processing.
SUMMARY OF BASIC INFORMATION ON DATA PROTECTION
Controller: Sylvia de las Cuevas Doyle.
Purpose: Information about language learning services, methodology, classrooms, events organized by TOPLINGUA or partners, and management of information requests.
Legal basis: User consent.
Recipients: Data will not be transferred to third parties, except under legal obligation. Anonymous analytics results may be shared with third-party tools.
User rights: Access, rectification, erasure, restriction, objection to processing, data portability, and withdrawal of consent.
Additional information: You may read more details in the following sections of this notice.
ACCEPTANCE OF THE PRIVACY POLICY
Before submitting any request via the web form or email, the user declares having read and accepted this Privacy Policy, giving clear, free, and informed consent to the processing of their personal data according to the purposes described here.
This consent also extends to co-controllers and data processors with whom TOPLINGUA has contractual and oversight relationships.
DATA CONTROLLER
This website is owned by Sylvia de las Cuevas Doyle, with Tax ID (N.I.F.) 77172909C and registered address at Apartado de Correos 158, 11100, San Fernando (Cádiz), Spain.
Email: info@toplingua.com
TOPLINGUA has adopted appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018.
PURPOSE AND LEGAL BASIS FOR PROCESSING
Purposes of processing:
Responding to inquiries about courses, events, and promotions.
Managing appointments for placement tests or Cambridge exams.
Analyzing browsing data through cookies for statistical and advertising purposes.
Complying with legal obligations or audits.
Your data will not be used for other purposes nor will additional information be sent without your explicit consent.
Data retention: Data will be retained based on the purpose and deleted upon user request, unless a legal obligation requires otherwise.
DATA SHARING AND INTERNATIONAL TRANSFERS
TOPLINGUA will not share personal data with third parties without consent, unless legally required.
However, third-party tools (e.g., Google, WordPress) may collect anonymous or analytical data from the website. When such tools are outside the EU, TOPLINGUA requires compliance with EU regulations through certifications like Privacy Shield or equivalent safeguards.
DATA PROCESSORS
We share personal data exclusively with contracted service providers bound by privacy and security clauses, for services related to the website and marketing. In most cases, the data shared is anonymous or statistical.
SOCIAL MEDIA
TOPLINGUA uses platforms such as Facebook, Google+, and YouTube to share information, promote services, and interact with users.
Some content may include images or audio of individuals, always with prior consent. If you wish to withdraw consent, you may request it by writing to info@toplingua.com and attaching a copy of your ID.
USER RIGHTS
You may exercise the following rights at any time:
Access
Rectification
Erasure
Restriction of processing
Objection
Data portability
Withdrawal of consent
Right to be forgotten
To exercise these rights, write to info@toplingua.com or send a letter to:
Apartado de correos 158, 11100, San Fernando (Cádiz), Spain, including a copy of your identity document.
You can find forms at the Spanish Data Protection Agency’s website:
https://www.aepd.es
SECURITY MEASURES
TOPLINGUA applies technical and organizational measures such as:
Risk assessments and disaster recovery plans.
Incident logs and regular staff training.
Identification and authentication protocols.
Access restriction based on user profile.
Thorough evaluation of providers and partners.
SECURITY BREACHES
In the event of a personal data breach, TOPLINGUA will notify the Spanish Data Protection Agency (AEPD) within a maximum of 72 hours, and affected users if necessary.
DATA RETENTION PERIOD
Data will be kept as long as necessary for the purposes described, and as long as the user does not request its deletion.
Tax or billing data will be retained for the legally required five-year period.
COOKIE POLICY
TOPLINGUA uses technical and analytical cookies for proper website functionality, usage statistics, and potential targeted advertising campaigns.
IP addresses may be logged for analytical purposes, but they are not linked to identifiable personal data.
For more information, see our Cookie Policy on the website.
CHILDREN’S PRIVACY
TOPLINGUA does not knowingly collect personal data from children under 14 without parental or guardian consent.
If detected, the data will be deleted immediately or authorization will be requested.
USER RESPONSIBILITY
The user guarantees the truthfulness of the data provided and commits to notifying any changes via info@toplingua.com.
They also agree not to provide third-party data without explicit consent.
APPLICABLE JURISDICTION
TOPLINGUA is subject to Spanish and European data protection laws.
Any disputes will be resolved in the competent courts of Cádiz, Spain.